Privacy Policy

Introduction

Low Voltage Telecom Systems LLC ("LVTS," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. This policy demonstrates our firm commitment to online privacy and data protection.

At no time will we sell or rent your personal information to any third party. We respect your privacy and are dedicated to protecting your personal data.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services. This policy does not apply to third-party websites that we do not own or control, or to individuals that we do not employ or manage.

Information We Collect

Personal Information You Provide

When you interact with our website or services, you may voluntarily provide us with personal information. You are under no obligation to provide this information, but without it, we may not be able to respond to your inquiries or provide requested services. By providing information, you communicate that you are knowingly and voluntarily sharing it with us.

We may collect personal information when you:

• Request a consultation or quote for our services
• Contact us via email, phone, or contact forms
• Subscribe to our newsletter or communications
• Submit inquiries about our technology solutions
• Apply for employment opportunities

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Company name, job title, and business information
• Project details, service requirements, and technical specifications
• Employment application information (resume, qualifications, references)
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, certain information is automatically collected:

• IP Address: Your browser automatically sends us your Internet Protocol (IP) address, which we use to provide access to the site and administer our services
• Browser Information: Type of browser you use, browser version, and operating system
• Usage Data: Pages visited, time spent on pages, links clicked, and other diagnostic data
• Device Information: Device type, screen resolution, and other technical information

Payment and Financial Information Protection

If you make payments for our services, we take the security of your financial information extremely seriously:

• Third-Party Payment Processors: We employ trusted third-party payment processors to handle all credit card and debit card transactions. These processors are PCI-DSS compliant and use industry-standard encryption to protect your payment information.
• Limited Access: Payment processors have access to your financial information only as necessary to complete transactions and may not use it for any other purposes.
• No Storage: LVTS does not directly store your complete credit card or debit card numbers on our servers. Payment information is securely processed through our payment partners.
• Secure Transmission: All payment transactions are transmitted using secure SSL/TLS encryption technology to protect your data during transmission.

We may retain limited transaction information (such as transaction ID, date, and amount) for accounting and record-keeping purposes, but never your full payment card details.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Process your requests for consultations, quotes, and service proposals
• Deliver our technology integration services and support
• Process payments and fulfill service orders
• Send you information about our services, updates, and relevant communications
• Improve our website functionality and user experience
• Analyze usage patterns to enhance our services
• Consider employment applications and manage recruitment
• Comply with legal obligations and regulatory requirements
• Protect our rights, prevent fraud, and ensure security
• Administer our website and troubleshoot technical issues

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers and Business Partners: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, and delivering services to you. Examples include payment processors, project delivery partners, email service providers, and IT infrastructure providers. These parties have access to personal information only as needed to perform their functions and may not use it for other purposes.
• Legal Requirements and Protection: We will disclose information if required by law, including to respond to subpoenas, court orders, legal process, or other legal requests from government authorities. We may also disclose information to establish or exercise our legal rights, defend against legal claims, or when we have a good faith belief that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to government requests.
• Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

Data Security

We implement comprehensive technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Industry-standard encryption for data transmission (SSL/TLS)
• Secure servers with restricted access controls
• Regular security assessments and updates
• Employee training on data protection and privacy practices
• Secure payment processing through PCI-DSS compliant providers
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. We encourage you to use strong passwords and protect your account credentials.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site usage:

• First-Party Cookies: We use first-party cookies that collect anonymous traffic data to understand how visitors use our site. These cookies help us improve site functionality and user experience.
• Session Cookies: Temporary cookies that expire when you close your browser, used to maintain your session and preferences during your visit.
• Analytics Cookies: We use analytics tools to collect information about site usage, including pages viewed, time spent on pages, and navigation patterns.

The cookies we use do not collect personally-identifiable information about you or provide us with any way to contact you directly. We may store cookies on your computer to track user identity when accessing certain features and to understand how you reached our site.

Cookie Control: Most web browsers allow you to control cookies through their settings. You can configure your browser to reject cookies from our site. However, please note that some features and functionality on our site may be unavailable if your browser is configured to reject cookies.

Your Privacy Rights

You have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Object: Object to processing of your personal information for certain purposes
• Data Portability: Request a copy of your data in a structured, commonly used format
• Withdraw Consent: Withdraw consent for data processing where consent was the basis for processing

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it. Retention periods vary depending on the type of information and the purpose for which it was collected.

Third-Party Websites and Links

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by LVTS. We are not responsible for the privacy practices, content, or policies of these external sites. This Privacy Policy does not apply to any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from a child under 18, please contact us immediately, and we will take steps to delete such information from our systems.

International Data Transfers

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to the transfer of your information to the United States and acknowledge that data protection laws may differ from those in your country.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last updated" date at the top. For significant changes, we may provide additional notice such as email notification. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us. We are committed to addressing your inquiries promptly and transparently:

Your Consent

By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our website or provide us with any personal information.